Andy Raskin, "Are You Geek Enough?," Business 2.0, Dec 2001
Jeff Katz, CEO of Orbitz, the online travel agency, says learning to listen is how he made the leap from engineer to executive. With a BS in mechanical engineering and an MBA, Katz concedes that he needed to improve his listening skills to make it to the top. "It's something I've had to cultivate," he says. "I've worked hard at listening to customers and to people doing the work."