To quote Charles Eames, 'design is a plan for action'. In other words, design isn't necessarily about making something look better, it's about moving someone into action."
29 July 2004
26 July 2004
19 July 2004
New Scientist
New Scientist: "Horvitz, whose development team created Microsoft's infamous Office Assistant with its animated paper clip, sees this as a pressing issue. 'As computers have got more powerful, people have come to expect them to behave more like collaborators and less like tools or appliances,' he says. "
Apologies are much cheaper and easier to implement, Tzeng says. "You don't have to understand how people really feel. Software designers just have to develop the attitude that the user is always right."
14 July 2004
computers should be tools for creativity and learning
'We're running on fumes technologically today,' he says. 'The sad truth is that 20 years or so of commercialization have almost completely missed the point of what personal computing is about.'
But what about all those great things he invented? Aren't we getting any mileage from all that? Not nearly enough, Kay believes. For him, computers should be tools for creativity and learning, and they are falling short. At Xerox PARC the aim of much of Kay's research was to develop systems to aid in education. But business, instead, has been the primary user of personal computers since their invention. And business, he says, 'is basically not interested in creative uses for computers.'
Fortune.com - Fast Forward - A PC Pioneer Decries the State of Computing:
13 July 2004
Reassure Customers and Generate Repeat Purchases in E-Commerce (Jakob Nielsen's Alertbox)
Reassure Customers and Generate Repeat Purchases in E-Commerce (Jakob Nielsen's Alertbox)
The best way for ecommerce sites to increase subsequent orders is to treat customers well after they place their initial order.
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